Privacy Policy

Effective Date: February 23, 2026

1. Overview

LawOffice AI (“LawOffice AI”, “we”, “our”, or “us”) provides a Microsoft Word add-in and related services (the “Service”). This Privacy Policy explains how we collect, use, disclose, transmit, store, and protect information when you use our Microsoft Word add-in, our website, and related APIs and backend services.

By using the Service, you agree to this Privacy Policy.

2. HIPAA Compliance

We maintain administrative, physical, and technical safeguards designed to support compliance with the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”) where applicable to our role as a service provider. If you are a Covered Entity or Business Associate under HIPAA, you are responsible for determining whether and how you may use the Service for Protected Health Information (“PHI”).

If your use of the Service involves PHI, we can provide (or may require) a Business Associate Agreement (“BAA”) as applicable. Please contact us at support@lawoffice.ai.

3. Information We Collect

3.1 Account Information

• Name
• Email address
• Organization name (if applicable)
• Billing and subscription details (payment information is processed by third-party payment providers)

3.2 Document Content Submitted Through the Microsoft Word Add-in

When you use the Microsoft Word add-in, you may choose to transmit document content to our servers to perform the function you requested. This may include:

• Full document text
• Selected text
• Document structure or metadata needed to complete your request

We do not access your documents unless you initiate an action in the add-in that requires processing.

3.3 Usage and Device Information

We may collect information about how you use the Service for security, troubleshooting, and improvement purposes, such as feature usage, timestamps, approximate location (derived from IP address), browser/device type, and error logs.

4. How Document Data Is Transmitted and Processed

When you use a feature of the add-in that requires processing:

1. Document content is transmitted securely over HTTPS (TLS 1.2 or higher).
2. Content is processed on our backend systems to provide the requested functionality.
3. Content may be temporarily stored and/or stored for a limited period as described in the “Data Retention” section.

We process document content only to provide the functionality you request.

5. Storage, Hosting, and Security (Google Cloud)

We store and host Service data (including document content submitted through the add-in) using Google Cloud Platform (“GCP”), including Google Cloud Storage.

Our security controls include:

• Encryption in transit: HTTPS/TLS (TLS 1.2+)
• Encryption at rest: Google Cloud Storage encryption at rest
• Private storage: Access-restricted storage (no public buckets)
• Access controls: Identity and Access Management (IAM) and least-privilege access
• Operational safeguards: monitoring, logging, and security review practices

We do not sell your document content, and we do not make stored documents publicly available.

6. AI Processing, HIPAA BAA, and Zero Data Retention

Certain features of the Service may use automated systems and/or AI to generate outputs requested by the user. When AI features are enabled and you submit document content for AI processing:

• HIPAA-compliant AI processing: We use AI providers and configurations intended to support HIPAA compliance when applicable.
• Business Associate Agreement (BAA): We maintain a HIPAA-compliant Business Associate Agreement (“BAA”) with our AI provider(s) for HIPAA-regulated processing, where applicable.
• No training on your data: We do not permit AI providers to train models on Customer Content, including PHI, submitted through the Service.
• Zero data retention for AI: We maintain a zero data retention policy for AI processing. This means content submitted for AI processing is not retained by the AI provider after the request is completed, subject to limited transient processing required to deliver the output.

If you do not want document content processed by AI, do not use AI-enabled features.

7. How We Use Information

We use information to:

• Provide, operate, and maintain the Service
• Process document content as requested by you
• Authenticate users and manage accounts
• Provide customer support
• Prevent fraud, abuse, and security incidents
• Improve reliability and performance
• Comply with legal obligations

We do not use document content for advertising.

8. Data Retention

We retain document content and related data only as long as necessary to provide the Service and for legitimate business purposes such as security, audit, and troubleshooting, unless a longer retention period is required or permitted by law.

Document Content Retention: Until you delete it

You may request deletion of stored data at any time by contacting: support@lawoffice.ai. We will delete data from active systems within a commercially reasonable timeframe, subject to lawful exceptions.

Note on AI Processing: Separate from the retention period above, content submitted specifically for AI processing is subject to our zero data retention policy as described in Section 6.

9. Sharing and Disclosure

We may share information as follows:

• Service Providers: We use third-party providers (e.g., Google Cloud hosting, payment processors, AI service providers) who process data on our behalf under contractual confidentiality and security obligations.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

10. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, restriction, or objection to processing.

To exercise your rights, contact: support@lawoffice.ai.

11. Cookies and Analytics

We may use cookies and similar technologies to operate our website, remember preferences, and understand usage. You can control cookies through your browser settings.

12. International Transfers

Your information may be processed in the United States or other jurisdictions where we or our service providers operate. By using the Service, you understand that information may be transferred to these locations.

13. Children’s Privacy

The Service is not intended for individuals under 18, and we do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last Updated” date above.

15. Contact Us

LawOffice AI
10105 E Via Linda Ste 103-1816
Scottsdale, AZ 85258
Email: support@lawoffice.ai
Phone: (602) 428-4281